1. Who We Are
Electrical & Energy Solutions Ltd
Pod 33, The Box Factory, Faraday Drive, Bridgnorth, Shropshire, WV15 5BA
Info@electricalandenergysolutions.co.uk
01746 711479
We act as the Data Controller for the personal data collected through our website.
2. What Personal Data We Collect
We may collect the following types of information:
Information You Provide Directly
- Name
- Email address
- Phone number
- Company name (if applicable)
- Details submitted through contact forms or quote requests
- Any information you choose to provide in messages or enquiries
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Cookies and tracking data (see our Cookie Policy for details)
Information from Third Parties
If you contact us via social media or external platforms, we may receive basic profile information depending on your privacy settings.
3. How We Use Your Personal Data
We use your information to:
- Respond to enquiries and provide customer support
- Prepare quotations and manage ongoing projects
- Improve our website and services
- Maintain internal records
- Comply with legal obligations
We do not sell or rent your personal data to third parties.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Consent – when you submit a form or accept non‑essential cookies
- Contract – when we need your information to provide a service or quotation
- Legitimate Interests – to improve our website and business operations
- Legal Obligation – to comply with tax, regulatory, or safety requirements
5. How We Share Your Data
We may share your data with trusted third parties, such as:
- IT and website hosting providers
- Email and communication platforms
- Subcontractors or suppliers involved in delivering our services
- Legal or regulatory authorities when required
All third parties are required to keep your data secure and use it only for the purposes we specify.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:
- Enquiry data: typically 12–24 months
- Project and contract data: up to 7 years for legal and financial compliance
- Cookie data: according to the retention periods listed in our Cookie Policy
After these periods, data is securely deleted or anonymised.
7. Your Data Protection Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict processing in certain circumstances
- Object to processing based on legitimate interests
- Withdraw consent at any time
- Data portability (where applicable)
To exercise any of these rights, contact us using the details above.
8. How We Protect Your Data
We take appropriate technical and organisational measures to safeguard your personal data, including:
- Secure servers and encrypted connections
- Access controls and authentication
- Regular security reviews and updates
While we take all reasonable steps to protect your data, no online transmission is completely secure.
9. Links to External Websites
Our website may contain links to third‑party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.
10. Cookies
We use cookies to improve your browsing experience and analyse website performance. For full details, please see our Cookie Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Electrical & Energy Solutions Ltd
Pod 33, The Box Factory, Faraday Drive, Bridgnorth, Shropshire, WV15 5BA
Info@electricalandenergysolutions.co.uk
01746 711479
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